IT horror story of the day

I'm an IT Administrator at a small manufacturing firm. I'm dealing with two broken laptops, both of which belong to the same engineer. One of them, new, has occaisional freezes. The other has a busted hard drive. I ask him at one point whether the newer computer stops freezing if he waits long enough. He says, "No, but if I grab it and shake it up and down, it sometimes works." Suddenly, I know two things:

1) Why the hard drive is busted on the older computer.

 

2) That I've actually found a real life version of this famous Dilbert cartoon, from back when Dilbert was funny.